Bolingbrook Park District to Conduct Community-Wide Survey(1)

Every four years, the Bolingbrook Park District engages an independent firm to conduct a community-wide survey to measure resident awareness, participation, satisfaction and interests.  This year, Bolingbrook Park District has partnered with Bolingbrook-based Customer Lifecycle, LLC.

“We chose Customer Lifecycle because they take an innovative and unique approach to their survey process,” said Ron Oestreich, executive director of Bolingbrook Park District.  “In addition, Customer Lifecycle completed the survey in 2010 and 2016, which will allow for a 10-year comparison of critical data points.”     

With the information gathered from this survey, Bolingbrook Park District can clearly identify objectives and develop action plans to better serve the needs of the community. 

“We look forward to results each time because not only do we learn which areas we are doing well, but we always learn about areas in which we can improve,” said Oestreich.  “This year’s survey is even more critical as our community comes out of the COVID-19 Pandemic.” An action-plan will be developed from the results, which will help guide operational plans for the next three years.  

Starting June 15, twenty-five percent of Bolingbrook residents chosen at random will receive a mailed postcard asking to complete the survey.

Survey results will be posted online at www.bolingbrookparks.org/survey in August.