Message Regarding Refunds/Credits

Bolingbrook Park District Residents, Members and Customers;

Due to the recent facility closures we want to inform you of our current plans regarding refunds/credits.  The Bolingbrook Park District has closed its facilities from Tuesday, March 17 until further notice.  Daily, the district monitors the community, state and federal government’s response and recommendations to curve the Coronavirus outbreak. All credits and refunds will be handled once the district reopens its doors to the general public.  Below are details on how refunds and credits will be applied to households based on the type of charge.

  • Memberships on EFT (Electronic Fund Transfers):
    • This includes Pelican Harbor Aquatic Park (annual members, not summer memberships), personal training sessions and Lifestyles Fitness Center memberships (all members on monthly EFT).
    • All EFT charges following March 17, have temporarily been suspended until the district reopens its doors to the general public again.
    • Once the district reopens, all members will receive a credit on the remaining balance for each day the district’s facilities were closed. An email notification will be sent to you with the adjustments made, including the next scheduled withdrawal date and payment amount.
  • Memberships (paid in full):
    • This includes annual Pelican Harbor Aquatic Center memberships paid in full and Lifestyles memberships paid in full.
    • Members will receive an extension to their membership for the length that the Bolingbrook Park District’s facilities were closed.
  • Private Instruction (session already paid):
    • This includes private swim lessons, personal training sessions, gymnastics private lessons, and dance private lessons.
    • Reschedules will be handled by your private instructor when the district’s facilities are reopened to the public. 
  • Rentals and Parties:
    • Staff are currently working to refund rentals and parties that were scheduled through the closure.
    • Staff will be happy to refund or reschedule your event without a cancellation or rescheduling fee if notification is received before the district re-opens to the general public.
  • REACH (Before and After School Care), Preschool, Dance, LCSRA Cruisers (Electronic Funds Transfers):
    • This includes all program based monthly Electronic Fund Transfers (EFT).
    • All EFT charges following March 18, have been temporarily suspended until the District reopens its doors to the general public again.
    • Once the district reopens to the public, you will receive a credit for each day service did not occur. An email notification will be sent to you with the adjustments made, including the next scheduled withdrawal date, payment amount, and remaining balance due. 
  • Additional programs, classes, events and services where payment was previously made:
    • Once the district reopens to the public, a credit will be issued for each day that the class, event or service was scheduled but not held due to our facility closures.

If you have any questions regarding our refund policy, please feel free to contact us on our website or call and leave a message at 630-783-6529. We will do our best to respond to you Monday-Friday between 9:00 am-5:00 pm. We thank you for your patience and understanding, value you as a customer and look forward to serving you again in the near future.

Please note that the above-mentioned refund practices are being offered during this unexpected closure of the district’s facilities and are not our standard policies.